Return and Refund Policy for TSK Online Shop

Effective Date: 4/8/2024

1. Return Policy: We strive to provide the best quality dry fish to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

• Eligibility for Returns:
  • You have 3 days from the date of delivery to return an item.
  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • A receipt or proof of purchase is required to process your return.
• Conditions for Return:
  • Returns are only accepted if the product has any fault or problem, such as damage or spoilage.

2. Return Process:

• To initiate a return, please contact us at Phone:+8801717609716 with your order details and the reason for the return.
• Once your return request is approved, you will receive instructions on how and where to send your package.

3. Refund Policy:

• Refund Method:
  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment bKash, or Nagad
  • The refund process may take a few days to complete, depending on your payment method provider.
• Partial Refunds:
  • In certain situations, only partial refunds may be granted (if applicable).

4. Non-Returnable Items:

• Some items are exempt from being returned. Perishable goods such as dry fish cannot be returned unless they arrive in a damaged or spoiled condition.

5. Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Us:

• If you have any questions on how to return your item, please contact us at:
  • Phone: +8801717609716
  • Email: [email protected]
  • Address: 158/1 Nazrul Islam Road, Kashor, Sadar, Mymensingh

We value your satisfaction and aim to provide a smooth return and refund experience. Thank you for shopping with TSK Online Shop.